Last updated: April 14, 2026
Tiltin Heating & Cooling (“Tiltin,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit tiltinheatingcooling.com or request our services, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
Information We Collect
Information you give us directly. When you submit a service request, contact form, financing inquiry, or text-message opt-in, we collect the information you provide — typically your name, address, phone number, email, and details about the service you need.
Information collected automatically. When you visit our website, we may collect standard technical information such as your IP address, browser type, device type, pages viewed, referring URL, and timestamps. This is used to keep the site working and understand how it’s used.
Cookies and similar technologies. Our site may use cookies and similar technologies for essential functionality and to measure site performance. You can disable cookies in your browser settings, though some features may not work as expected.
How We Use Your Information
We use your information to:
- Schedule, perform, and follow up on HVAC services you request.
- Respond to inquiries and provide customer support.
- Process payments and, where applicable, financing through our partners.
- Send service reminders, appointment confirmations, and — if you have opted in — marketing or promotional messages.
- Improve our website, services, and customer experience.
- Comply with legal obligations and enforce our terms.
How We Share Your Information
We do not sell your personal information. We share it only in these cases:
- Service providers. We use third-party vendors to run our business — for example, form providers (JotForm), SMS providers, payment processors, financing partners (such as FTL Finance), scheduling and dispatch tools, and analytics services. These vendors have access to your information only to perform services on our behalf.
- Legal requirements. We may disclose information if required by law, subpoena, court order, or to protect the rights, safety, or property of Tiltin, our customers, or others.
- Business transfers. If Tiltin is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Text Message Communications
If you opt in to receive text messages from Tiltin, you consent to receive automated SMS messages at the number you provide. Message and data rates may apply. Message frequency varies. Reply STOP at any time to unsubscribe, or HELP for help. We do not share mobile numbers with third-party marketers.
Data Retention
We keep personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Your Rights and Choices
Depending on where you live, you may have rights to:
- Access the personal information we hold about you.
- Correct information that is inaccurate.
- Request deletion of your information.
- Opt out of marketing communications (by clicking unsubscribe in an email or replying STOP to a text).
- Object to or restrict certain uses of your information.
To exercise these rights, contact us using the details below. We may need to verify your identity before completing your request.
California residents: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect and the right to request deletion. We do not sell personal information as defined by the CCPA.
Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Security
We take reasonable measures to protect personal information, but no system is perfectly secure. You use our website and services at your own risk.
Third-Party Links
Our site may link to third-party websites or services (for example, a financing application or a review platform). We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Material changes will be communicated on this page.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Tiltin Heating & Cooling 1300 S Van Dyke Rd, Suite E Appleton, WI 54914 Phone: (920) 955-9663 Email: info@tiltinheatingcooling.com